Here’s what readers are saying so far.
At the very worst of times for one jeweler, an unexpected helping hand was extended.
Here’s what readers are saying so far. In our latest Real Deal scenario, Jack Matthews of Wilson Matthews & Co. is working with Anne Cahill, the new...
When an empowered manager hires family members and the owner objects, conflict ensues.
Here’s what readers are saying so far. In our latest Real Deal scenario, Chuck Alders, owner of Alders Jewelers, has a dilemma. His longtime general manager,...
A retailer goes to great lengths to match an online diamond price, but at what cost? Jeff Lee was barely out of medical school when he...
Here’s what readers are saying so far. In our latest Real Deal scenario, Laura of Forrest Jewelers went out of her way to match an online diamond...
A Caribbean jeweler loses an important gemstone sale after a local jeweler tells the client it’s a fake.
Here’s what readers are saying so far. In our latest Real Deal scenario, Maxwell & Company Fine Jewelers in the Caribbean makes a big sale only to...
When a gemstone mounted in a designer’s ring cracks, a store manager takes matters into his own hands.
A job candidate appears too good to be true … and it turns out that he is. Should the store owner fire him or give him...
When a client asks a store to match an online price, the owner and salesperson butt heads. Gina Scotto had been with Cliff Fine Jewelers for over...
All five Langstrom Jewelers stores were in nice, upscale parts of town — even the Southwind store. That’s what owner Troy Evans kept telling himself as...
When a jeweler makes an exception to the store’s return policy, it comes back to bite him. How’s he going to get out of this one?...
A new hire seems perfect, but her recent purchase of an assault rifle and revelations about her mental health history have a store worried Running the...
NANCY WRIGHT had taken a big risk when she decided to open Golden Art Diamonds and Gems. After 20 years of hard work at the bench...
When a business model evolves, it creates upheaval among the ranks. What’s a store owner to do?
THE CASE OF THE COSTLY MISTAKE An in-house jeweler damages a diamond while setting it. The clients leave happy, but how does the store handle the...
THE CASE OF THE SUSPICIOUS SIZING A salesman becomes leery of a customer and decides to take matters to the police. This article originally appeared in...
THE CASE OF THE CARELESS COURIER A jeweler claims repairs being transported to an outside shop were stolen, but owner Olivia has her suspicions — as...
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